Last Updated: August 10, 2026

At Multani Virsa, we value your trust and take pride in offering authentic handcrafted products. Please read our Return & Refund Policy carefully before placing an order.

1. Nature of Our Products

All products at Multani Virsa are handcrafted, handmade, and fragile, including Camel Skin Lamps, Blue Pottery, and other traditional handmade products.

Because our products are handmade, slight variations in color, texture, pattern, shape, or design may naturally occur. These variations are a unique characteristic of handcrafted products and are not considered defects.

2. Return Eligibility

Returns are accepted only in the following cases:

  • The product arrives damaged or broken during shipping.
  • An incorrect item is delivered.

Returns are not accepted for:

  • Change of mind after placing an order
  • Minor variations in color, texture, pattern, or design
  • Products that have been damaged after delivery
  • Damage caused by improper handling, installation, use, or storage
  • Products that have been modified or altered after delivery

3. Damaged or Broken Items

If your order arrives damaged or broken, you must inform Multani Virsa within 24 hours of delivery.

To process a damage claim, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Clear photos of the packaging
  • An unboxing video, where available
  • A brief description of the damage

Proper evidence is required to verify damage caused during shipping. Claims without sufficient photographic or video evidence may not be approved.

4. Incorrect Items

If you receive an item different from the one you ordered, please contact us within 24 hours of delivery.

Please provide your order number along with clear photos of the product received. After verification, we will arrange a replacement with the correct item, subject to availability.

5. Replacement Policy

For approved return or damage claims:

  • Multani Virsa will provide a free replacement, subject to product availability.
  • Replacement shipping costs will be covered by Multani Virsa.
  • Replacement processing and delivery may take approximately 7–14 business days.

If the exact product is unavailable, we will discuss the available options with you.

6. Refund Policy

Refunds are issued only when a replacement is not possible, such as when the required product is unavailable.

For an approved refund:

  • The refund will be processed using the original payment method, where possible.
  • Refund processing may take approximately 7–10 business days after approval.
  • The time required for the refunded amount to appear in your account may depend on the relevant bank or payment service provider.

7. Prepaid Orders

For prepaid orders:

  • Replacement will generally be prioritized over a refund.
  • Approved refunds will be processed after the returned item or damage claim has been verified.
  • Refunds will only be issued where the conditions of this policy are met.

8. Cash on Delivery Orders

For Cash on Delivery orders, a 30% advance payment is required to confirm the order, as stated on our checkout page.

For eligible return or refund claims, any approved refund will be handled through an appropriate payment method after verification.

9. Shipping Responsibility

Multani Virsa takes reasonable care to securely package and carefully dispatch handmade and fragile products.

If an item is damaged during shipping, please follow the damage-claim procedure described in this policy and notify us within 24 hours of delivery.

Once the order has been successfully delivered and received, the customer is responsible for handling and caring for the product properly.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

  • Order number
  • Clear photos and/or video of the issue
  • Photos of the packaging, if the item was damaged during shipping
  • A brief description of the problem

Please do not send any product back without contacting Multani Virsa first and receiving return instructions from our team.

11. Policy Updates

Multani Virsa reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective immediately upon being posted on this page. Customers are encouraged to review this policy before placing an order.

12. Contact Us

For return, replacement, or refund requests, please contact us:

Multani Virsa

WhatsApp: 03190610880

Email: multanivirsa07@gmail.com

Thank you for choosing Multani Virsa and supporting traditional handmade craftsmanship.