Last Updated: August 10, 2026

At Multani Virsa, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order, create an account, contact us, or use our website, we may collect information such as:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting us through WhatsApp, email, or other communication channels
  • Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your personal information to:

  • Process and deliver your orders
  • Confirm orders and payments
  • Contact you regarding your order
  • Provide customer support
  • Respond to your questions and requests
  • Process refunds, returns, or exchanges
  • Improve our website, products, and services
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business unless required or permitted by law.

3. Payment Information

Payments may be made through the payment methods displayed on our website, including bank transfer, JazzCash, and Cash on Delivery arrangements.

For certain payment methods, you may be asked to provide payment confirmation or a transaction receipt. If you send a payment receipt to us through WhatsApp, we may retain that information for the purpose of verifying and processing your order.

We do not request or intentionally store your complete debit or credit card PIN, ATM PIN, online banking password, or other confidential banking credentials.

4. WhatsApp Communication

We may use WhatsApp to communicate with customers regarding orders, payment confirmations, delivery, customer support, or other service-related matters.

When you contact us through WhatsApp, information you provide through that service may be processed by WhatsApp according to its own privacy policies and terms.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and provide essential website functionality.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember certain preferences
  • Maintain login sessions
  • Help us understand how visitors use our website
  • Improve website performance and functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Delivery and courier services
  • Payment service providers
  • Website hosting and technical service providers
  • Website security and fraud-prevention services
  • Professional advisers or authorities where required by law

We only provide information that is reasonably necessary for the relevant service or purpose.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Complete and maintain records of your orders
  • Provide customer support
  • Handle returns, refunds, and disputes
  • Meet accounting, tax, legal, and regulatory requirements
  • Protect our legitimate business interests

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask us to stop or restrict certain uses of your information
  • Withdraw consent where processing is based on consent

Some information may need to be retained where we are legally required or permitted to do so.

To make a privacy-related request, please contact us using the contact details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites or services, including payment providers, social media platforms, messaging services, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Multani Virsa

Email: multanivirsa07@gmail.com

WhatsApp: 03190610880