Last Updated: August 10, 2026

Welcome to Multani Virsa. The terms “we,” “us,” and “our” refer to Multani Virsa. We operate this website and online store, including all related information, content, features, products, and services, to provide our customers with a convenient shopping experience.

By visiting, browsing, placing an order, or otherwise using our website, you agree to be bound by these Terms of Service and our Privacy Policy.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these Terms, please do not use or access our website.

SECTION 1 – WEBSITE ACCESS AND USE

By using our website, you confirm that you are legally permitted to enter into an agreement under the applicable laws of Pakistan.

When using our website or placing an order, you may be required to provide information such as your name, phone number, email address, billing information, shipping address, and payment information.

You agree that all information you provide is accurate, complete, and up to date.

You are responsible for ensuring that the contact and delivery information provided by you is correct. Multani Virsa will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

SECTION 2 – OUR PRODUCTS

Multani Virsa specializes in traditional and handcrafted products, including Camel Skin Lamps, Blue Pottery, and other handmade products.

Because our products are handcrafted, each individual item may have natural variations in:

  • Color
  • Texture
  • Pattern
  • Shape
  • Finish
  • Design

These variations are a natural characteristic of handmade products and are not considered defects.

Product photographs are provided for illustration and representation. Actual colors and appearance may vary slightly depending on lighting, photography, and your device or screen settings.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, prices, and other information are accurate. However, we do not guarantee that all information will always be completely free from errors or variations.

We reserve the right to update product descriptions, specifications, prices, availability, or other information at any time without prior notice.

SECTION 3 – PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase
  • Discontinue any product
  • Modify product specifications
  • Change product prices
  • Refuse or cancel an order when a product is unavailable

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution.

SECTION 4 – ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

Multani Virsa reserves the right to accept, decline, or cancel an order for reasonable reasons, including:

  • Product unavailability
  • Incorrect product pricing
  • Incorrect customer information
  • Suspected fraudulent activity
  • Payment issues
  • Delivery restrictions
  • Other circumstances affecting our ability to fulfill the order

Your order may be confirmed through email, phone, WhatsApp, or another communication method.

Please carefully review your order before submitting it. Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

All returns, replacements, and refunds are subject to our Return & Refund Policy.

SECTION 5 – PRICES AND PAYMENT

Product prices displayed on our website are subject to change without prior notice.

The applicable price will generally be the price displayed at the time the order is placed.

Available payment methods may include:

  • Bank Payment
  • JazzCash
  • Cash on Delivery

For Cash on Delivery orders, a 30% advance payment is required to confirm the order, as stated on our checkout page.

You agree to provide accurate and complete payment information and to pay all applicable amounts associated with your order.

If payment information cannot be verified or payment is not received as required, we reserve the right to delay, cancel, or decline the order.

SECTION 6 – CASH ON DELIVERY

For Cash on Delivery orders, 30% advance payment is required to confirm the order.

The remaining amount is payable according to the Cash on Delivery terms communicated at the time of order.

If a customer cancels a confirmed order without an eligible reason, refuses to accept the shipment, or fails to receive the order, the advance payment may not be refundable.

We reserve the right to restrict or refuse future Cash on Delivery orders from customers who repeatedly refuse or fail to receive confirmed orders.

SECTION 7 – SHIPPING AND DELIVERY

We take reasonable care to package and dispatch orders securely, particularly because many of our products are handmade and fragile.

Delivery times are estimates and are not guaranteed.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Transportation issues
  • Incorrect or incomplete delivery information
  • Remote delivery locations
  • Government restrictions
  • Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery is subject to the courier’s processes and timelines.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

SECTION 8 – DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, broken, or incorrect product, you must contact Multani Virsa within 24 hours of delivery.

For damage claims, customers may be required to provide:

  • Order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • An unboxing video, where available
  • A brief description of the issue

Claims may be rejected if sufficient evidence is not provided.

Approved claims will be handled according to our Return & Refund Policy.

SECTION 9 – RETURNS AND REFUNDS

Our Return & Refund Policy forms part of these Terms of Service.

Returns are generally accepted only in eligible circumstances, such as:

  • Products damaged during shipping
  • Incorrect products being delivered

Returns are generally not accepted for:

  • Change of mind
  • Minor handmade variations
  • Damage caused after delivery
  • Improper handling or use

For complete details, please review our Return & Refund Policy.

SECTION 10 – INTELLECTUAL PROPERTY

All content available on the Multani Virsa website, including but not limited to:

  • Brand name and logo
  • Product photographs
  • Product descriptions
  • Text
  • Graphics
  • Videos
  • Website design
  • Product names
  • Other original content

is owned by or licensed to Multani Virsa and is protected by applicable intellectual property laws.

You may use our website for personal and non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially use our website content without our prior written permission.

Unauthorized use of our content or intellectual property may result in appropriate legal action.

SECTION 11 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services provided by third parties, including payment providers, courier companies, WhatsApp, hosting providers, analytics services, social media platforms, and other external services.

We do not control or guarantee the availability, accuracy, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms, conditions, and privacy policies.

Any concerns regarding third-party services should be directed to the relevant third-party provider.

SECTION 12 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, suggestions, testimonials, or other content to Multani Virsa, you confirm that:

  • The content is truthful and based on your experience
  • You have the right to submit the content
  • The content does not violate another person’s rights
  • The content does not contain unlawful, offensive, abusive, or misleading material
  • The content does not contain malicious software or harmful code

By submitting content to us, you grant Multani Virsa permission to use, reproduce, display, publish, and share that content for legitimate business and promotional purposes, where permitted by applicable law.

We reserve the right to remove or refuse content that we believe is inappropriate, misleading, unlawful, offensive, or inconsistent with these Terms.

SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions
  • Prices
  • Promotions
  • Product availability
  • Shipping charges
  • Delivery estimates
  • Other website information

We reserve the right to correct errors, update information, or cancel an order if information is found to be incorrect, including after an order has been submitted.

If an order is affected by an obvious pricing or product information error, we may contact the customer before proceeding with the order.

SECTION 14 – PROHIBITED USES

You may use our website only for lawful purposes.

You must not use our website:

  • For fraudulent or unlawful activities
  • To impersonate another person or business
  • To provide false or misleading information
  • To violate applicable laws or regulations
  • To infringe our intellectual property rights
  • To harass, threaten, abuse, or harm our employees, representatives, or other users
  • To upload or transmit viruses or malicious code
  • To interfere with website security or functionality
  • To attempt unauthorized access to our website or systems
  • To scrape, copy, or collect website content without permission
  • To send spam or unauthorized promotional material
  • To interfere with another person’s use of the website

We reserve the right to restrict or terminate access to our website if we believe that these Terms have been violated.

SECTION 15 – TERMINATION

We reserve the right to restrict, suspend, or terminate your access to our website or services where reasonably necessary, including if you violate these Terms of Service or engage in fraudulent, abusive, or unlawful activity.

Any obligations or liabilities incurred before termination will continue to apply.

Sections relating to intellectual property, privacy, limitations of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will continue to apply.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that the information provided on our website is accurate and useful.

However, to the extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available
  • The website will always operate without interruption
  • The website will be completely free from errors
  • All website information will always be completely accurate or current
  • The website will be free from technical issues or harmful components

Nothing in these Terms is intended to exclude or limit any consumer rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Multani Virsa will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses resulting from website interruptions, delays, third-party services, courier delays, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your violation of these Terms of Service, misuse of our website, unlawful activities, or violation of the rights of another person.

This provision does not limit any rights you may have under applicable consumer protection laws.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies displayed on our website, constitute the agreement between you and Multani Virsa regarding your use of our website and services.

These Terms replace any previous agreements or communications relating to the same subject matter.

SECTION 21 – GOVERNING LAW

These Terms of Service and any separate agreements between you and Multani Virsa will be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute arising in connection with these Terms or your use of our services will be subject to the applicable legal procedures and jurisdiction in Pakistan.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available to you under applicable law.

SECTION 22 – CHANGES TO THESE TERMS

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms by posting the updated version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 23 – CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Multani Virsa

Email: multanivirsa07@gmail.com

WhatsApp: 03190610880

Thank you for choosing Multani Virsa and supporting traditional Pakistani handmade craftsmanship.